Shipping & Returns

When will my order be shipped?

All orders are shipped within 2-3 days of placing an order. UK orders are sent Tracked 48, and upgrades are available at checkout. International orders are posted Tracked and delivery partners can be found here: 

International shipping partners

 In the event of a new product launch where products are available to pre-order the dispatch date will be clearly stated. 

What about tax and import duty?  

For international orders, tax and import duty costs aren't included by default — checkout will show whether taxes are included for your destination.

Most items that are shipped to the US are duty and tax free.

If you're ordering from the EU, VAT and import duties may apply — you'll be contacted by the courier with payment instructions. If you'd prefer everything included upfront, the EU VAT shipping option at checkout covers this.

Unfortunately, EU orders over £135 can't be sent with duties prepaid, so any VAT and duties will be payable by you on delivery.

Items shipped to Australia, may be subject to Australian VAT.

If you prefer, tax and import duties are already included when you purchase my products through my Etsy Store 

Do you offer a cancellation policy? 

If you wish to cancel your order, for any reason, and it hasn't been processed or shipped, of course you can have a full refund. No questions asked.

Do you offer returns?

I am confident that you will be satisfied with your order, but if you are unsatisfied with your product, please contact me within 14 days of receiving your order.

If you would like to request a refund, please complete and submit this form

Once agreed, I'll process your refund as soon as the item arrives back safely, minus a small 15% admin fee to cover handling.

I would recommend that you send the return tracked and insured as I can't take any responsibility should it get lost or damaged in transit.  

To make sure your return goes smoothly, please get in touch before sending anything back — returns sent without prior agreement won't be eligible for a refund.

I don't offer refunds for digital downloads, since the items can't be returned.

What if my item arrives damaged?

Whilst I do take all precautions when packing orders, to ensure they arrive to you in tip top shape, damages can still happen during transportation. In the unlikely event that this happens, please contact me. 

I haven't received my order!

If your order has yet to arrive and is outside of the estimated delivery dates, please get in touch using the Contact me form.